FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Are you a trade company or a manufacturer?

We are a professional manufacturer of snacks machine and pet food machine.             We have own factory and R&D department. SGS has certified our company on site.

Where is your factory?

We locate at Jinan city, Shandong Province, China

How long is your delivery time?

For standard machine, it usually is 15-20 days if the goods are in stock. For customized equipment, it costs 40-45 days.

Do you provide samples ? Is it free or extra ?

Yes, we could offer the sample free of charge, but do not bear the express freight.

What is your terms of payment ?

30% to pay by T/T as advanced payment, 70% to pay by T/T or L/C at sight before delivery.  Other payment is negotiable.

do you supply any formula to buyer?

We provide basic formula for the products, which helps the customer to develop new formula.

Do you offer guarantee for the products?

Yes, we offer one year guarantee on our machine, and some motors and electric parts are 2-3 year guarantee according to the supplier, such as WEG motor.

Do you supply spare parts ?

Each each machine, we supply one set of spare parts free of charge, and suggest the necessary quick-wear parts. For more spare parts in the future, we will supply with competitive price.

If we show you our layout of factory, can you help to design the whole process line ?

Yes, our experienced engineers and technical employee can help you to arrange the layout and installation of whole process line based on your real situation

How can we contatc you if we meet problems during production ?

7 x 24 service by phone / email / wechat / whatsapp / Skype.

If we have samples of new products, can you help to analysis and design the machine ?

Yes, Our technical department can analysis, design and test the new products you offered.

Why so many customers choose us?

A: Because we have advantages as below:

1. Advantage technology

2. High quality material

3. Tight quality control

4. Accurate machine

5. 7 x 24 hours service

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